Here at Silk Dental fair pricing is an important part of our ethos. We want the fees that we charge you as a patient to be great value to you but to also reﬂect a fair price for our skills and experience – without compromising the quality of materials, our duty to the environment, or the respect we have for our staff and suppliers. Below we have set out what we will do to try to make this happen.
We want you to be fully aware of the treatment we are proposing, the reason why we are proposing it and of the fees that you will pay before treatment starts. We also want you to be aware of when your fees will be due, in most cases this will be at the end of each appointment.
To do this we will:
We review our fees every year and based on our current costs and the current market conditions we will decide whether to increase some or all our fees. We will let you know the result of the fee review with an email and a link to the new prices on the website. If the payment plan fees have risen, you will also know at this point. If we raise our fees and you have a treatment plan that is less than 90 days old, the prices on it will be valid for 3 months from the date of the rise. Treatment plans that are older than 90 days will be subject to the new fees.
The two major factors we take in into consideration when adjusting our fees are, our costs and the market conditions. Our costs are all the things that we must pay for in order to run a practice, there are all sorts of them ranging from cleaning and insurance to energy. By far the biggest of these are the wages, the materials and the laboratory costs.
We want you to have conﬁdence in our team and the best possible service and treatment. To do this we need the best people working for us. We think it’s only right to pay them a fair wage, if we didn’t someone else would and we would lose them.
The cost for materials and laboratories varies hugely. We could reduce our fees by using cheaper, materials that don’t have biocompatible properties, or ﬁnd a cheaper laboratory, but we have found over the years that this is often a false economy. In the world of dental materials and laboratories it is almost universally true that you get what you pay for, if we used a cheaper ﬁlling material it will not look as nice or last as long and may have undesirable ingredients. Use a cheaper laboratory and the crown may not ﬁt as well, look as natural or be as strong – ultimately meaning that you will probably end up paying more.
Dental material costs also change based on the world market. Most of the items we use are manufactured in Europe, and any changes to the relationship between Britain and its trading partners will cause costs to ﬂuctuate.
We consider all these factors when deciding if we should raise our fees.
More than just the outright value of our services we also believe there are certain principles that we try to uphold…
For example, we could pay less for our energy but having it from all renewable sources is important to us, and to our patients. (although the fees we pay Ecotricity have remained remarkably competitive with other non-renewable tariffs).
We could use a large centralised Laboratory who provide lab work to the whole country, or even a lab based abroad but we would probably be speaking to different technicians for each job, and we want to be able to pop in and see our master lab craftsman when we have a technically challenging treatment, we think that provides you with better service too.
We could probably switch the supplier of our materials to a large multinational, but they rarely have good ethical credentials and we believe going locally and building relationships with our suppliers where possible our main materials supplier is a family run business, rare in this market.
We think by following these principles we are giving you the best possible service at good value, our impact on the environment is a small as it can be and we are treating our staff and suppliers fairly, this is what we mean by fair pricing.
We regularly check the prices of other practices in the area to ensure that we are competitive, it is unlikely we are a great deal different but if you have seen some very low prices on the internet you should proceed with caution, the saying ‘ if something seems too good to be true, then it probably is’ is as true in dentistry as in general life, here are some things to check:
The skill and experience of the dentist really does matter. At Silk Dental we only select dentists, hygienists and therapists who have similar ethos, high ethical and environmental standards, and excellent dental skills, we think it is fair to pay them what they are worth. We have a lot of experience of dealing with simple through to complex and challenging cases and have been pioneering in our use of Biocompatible and Bioactive materials. There are only a handful of dentists in the world that use them in the way that we do. Our experience and skills in this area are being actively sought out to train other dentist in their use.
I hope that this fair pricing leaﬂet has answered any questions you may have. If you haven’t found what you are looking for here, feel free to drop us a line and ask your question over pricing, or indeed anything else.